Twin Roots Garden Co.
Effective Date: October 22, 2026
At Twin Roots Garden Co., we believe your personal information deserves the same care and attention as a well-loved garden. This Privacy Policy explains what information we collect, how we use it, and the choices you have when visiting our website, shopping with us, subscribing to Letters from the Cottage, or using The Cottage Companion.

1. Who We Are
Twin Roots Garden Co. is a small business based in the Bellevue, Washington area.
Our website is www.twinrootsgardenco.com. We also offer The Cottage Companion, a free seasonal planning application.
For privacy questions, please contact hello@twinrootsgardenco.com.

2. Information We Collect
Depending on how you interact with our services, we may collect:
Contact information: Your name, email address, and information you submit through contact forms.
Order information: Purchase details, billing information, and other information necessary to process orders.
Newsletter information: Your email address, subscription status, preferences, and interactions with our emails.
App information: Account details, login information, and information you choose to save within The Cottage Companion.
Technical information: IP address, browser and device information, cookies, and website usage data collected through our website and service providers.
Payment card information is generally processed by the payment provider rather than stored directly by Twin Roots Garden Co.

3. How We Use Your Information
We use personal information to:
Operate and maintain our website and applications.
Process purchases and deliver digital products.
Respond to questions and customer service requests.
Provide access to The Cottage Companion and its features.
Send newsletters, updates, and promotional emails when you subscribe.
Deliver subscriber gifts, special offers, and other requested benefits.
Understand website performance and improve our services.
Prevent fraud, protect our services, and comply with applicable laws.

4. Letters from the Cottage Newsletter
When you subscribe to Letters from the Cottage, we collect your email address to send gardening tips, seasonal inspiration, decorating ideas, recipes, occasional promotions, and subscriber gifts.
We use Kit as our email marketing provider to manage subscriptions and deliver newsletter communications.
We may use email confirmation to verify subscriptions. You can unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.
5. The Cottage Companion
The Cottage Companion is a free planning application offered by Twin Roots Garden Co.
Subscribing to our newsletter is optional and is not required to use The Cottage Companion.
If you create an account, information such as your email address, account identifiers, and planning content may be processed to provide and maintain the application.
Certain features may allow you to save preferences, checklists, plans, or other content.
We may offer optional subscriber benefits, including founding-member recognition or digital gifts. Eligibility may be determined using subscription records and associated account information.
We do not require newsletter subscriptions as a condition of creating an account.
6. How We Share Information
We share information with service providers only as reasonably necessary to operate our business and deliver our services. These may include:
Wix: Website hosting, online store functionality, forms, and website infrastructure.
Lovable and its application infrastructure providers: Hosting and functionality for The Cottage Companion.
Payment processors: Securely processing purchases.
Analytics and security providers: Understanding site usage, protecting our services, and improving performance.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or services.
We do not sell personal information.
7. Cookies and Analytics
Our website and application may use cookies and similar technologies to support essential functionality, security, user sessions, and analytics.
Some service providers may use cookies to understand how visitors interact with our services.
You can control certain cookies through your browser settings and any cookie-preference tools available on our website.
8. Email Marketing and Your Choices
You may choose whether to subscribe to promotional communications.
If you subscribe, you may withdraw your consent or unsubscribe at any time through the link provided in our marketing emails.
Unsubscribing from marketing emails does not necessarily stop essential communications related to purchases, accounts, security, or requested services.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain accounts and records, comply with legal obligations, resolve disputes, and protect our business.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. Data Security
We use reputable service providers and reasonable measures designed to protect personal information.
However, no website, application, or electronic storage system can guarantee absolute security.
11. Your Privacy Rights
Depending on your location, applicable privacy laws may provide rights to request access to, correction of, or deletion of your personal information, or to exercise other choices regarding its processing.
To submit a privacy-related request, contact us at hello@twinrootsgardenco.com.
We may need to verify your identity before completing certain requests.
12. International Data Processing
Our service providers may store or process information in the United States or other countries where they operate.
When applicable, those providers may use contractual, organizational, or technical safeguards to protect personal information.
13. Children's Privacy
Our website and services are not directed toward children under the age of 16, and we do not knowingly collect personal information from children under 16.
If you believe a child has provided personal information to us, please contact us so we can review the situation.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business practices, or applicable legal requirements.
When we make updates, we will post the revised policy on our website and update the effective date.
15. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
Twin Roots Garden Co.
Bellevue, Washington, USA
Email: hello@twinrootsgardenco.com
Website: www.twinrootsgardenco.com